Return & Refund Policy
Last Updated: July 2026
At Hatvera, customer satisfaction is our priority. We want every customer to have a positive shopping experience.
Order Cancellation
We accept order cancellation requests before the order has been shipped or processed.
Once an order has been shipped, we are unable to cancel it.
If a cancellation request is approved, a full refund will be issued.
Return Eligibility
Customers may request a return within:
14 days after receiving the product
To be eligible for a return:
- The item must be unused
- The item must be in original condition
- The item must include original packaging
Non-Returnable Items
Certain products may not be eligible for return, including:
- Used products
- Damaged items caused by customer misuse
- Clearance or final sale items
Return Process
To request a return, please contact our support team with:
- Order number
- Product details
- Reason for return
- Photos (if applicable)
Email:
Please do not send products back before receiving return instructions.
Refunds
Once your return is received and inspected, we will notify you about the refund status.
Approved refunds will be processed to your original payment method.
Please allow several business days for the refund to appear depending on your payment provider.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days after delivery. We will work with you to provide a suitable solution.