FAQ

1. Where is my order?

After your order has been processed and shipped, you will receive a confirmation email with tracking information.

Please allow some time for tracking updates to appear after shipment.

2. How long does shipping take?

Orders are usually processed within 1–3 business days.

Delivery times may vary depending on your location and shipping method. Estimated delivery information will be provided during checkout.

3. Can I change or cancel my order?

If you need to modify or cancel your order, please contact us as soon as possible.

Once an order has been shipped, we are unable to make changes or cancel the order.

4. What payment methods do you accept?

We accept secure payments through:

• Credit Cards
• PayPal

Your payment information is safely processed through secure payment systems.

5. What if my item arrives damaged?

If your order arrives damaged or has a quality issue, please contact our customer support team with photos or details of the issue. We will review your request and provide the best possible solution.

6. How can I contact Hatvera?

You can reach our customer support team at:

Email:
quynhsonlyson6134@hotmail.com

We will respond as soon as possible.